DELIVERY & RETURNS
Shipping & delivery
At KLASSIK, we have extensive experience with both domestic and international shipping, so we're always able to assist you in this regard. Shipping costs vary from product to product, but after placing an item in your cart, we can give you a shipping estimate for your area. These costs may change for purchases of several products, for delivery to islands without bridges, and in other conditions. All shipments are responsibly packaged and insured.
For small shipments, we use PostNord or GLS. You can expect delivery within 5 weekdays in Denmark, and within 14 days for other countries, depending on location. Note, however, that shipping times may be longer during particularly busy periods. We always ship orders as quickly as possible.
For large and heavy items, we will ship your order using a freight company. Shipping times may be as long as 2 weeks; if you need a more precise delivery estimate, feel free to contact us.
Within Denmark, we normally use Hvejsel Møbeltransport; we use a number of other companies for international shipping. Please note that the freight company will deliver your order to the kerb unless the shipment will be leaving the EU, or unless otherwise agreed.
KLASSIK assumes no responsibility for any customs duties or other fees that may be levied on products or shipments purchased from and sent by us.
If you wish to pick up a product you purchased, this can be arranged for at any of our stores. Please let us know that you wish to pick up your order, and indicate the shop at which you would like to pick it up.
Orders can be picked up at the following shops:
KLASSIK Flagship Store
Bredgade 3, 1260 Copenhagen K
Telephone: (+45) 33 33 90 60 (press 1)
ROXY KLASSIK Warehouse
Jorisvej 11, 2300 Copenhagen S
Telephone: (+45) 33 33 90 60 (press 2)
ROXY KLASSIK Shop
Godthåbsvej 20, 2000 Frederiksberg
Telephone: (+45) 33 33 90 60 (press 3)
Store Regnegade 2, 1110 København K
Telephone: (+45) 33 32 70 41
Returns & right of cancellation
A 14-day right of cancellation applies to ordinary products purchased from our online shop. The 14-day period begins on the day you receive the product. If we receive the product in the same condition as that in which it was purchased, the full purchase amount will be refunded to your account when your return is received. If the product is damaged, or appears to have been used in a manner beyond that in which a consumer would treat the product in a store, KLASSIK reserves the right to deduct an amount corresponding to the product's depreciation.
You must notify us that you wish to cancel your purchase within 14 days of receiving the product. Send your notice of cancellation to us by email at email@example.com or use our standard cancellation form. In your message, clearly state that you wish to exercise your right of cancellation.
You cannot cancel a purchase simply by refusing delivery of the product without also informing us in advance.
If you decide to exercise your right to cancel your purchase, you must pay the return shipping costs yourself when sending the product back to us. KLASSIK reserves the right to refuse parcels sent as cash on delivery.
You must return your order to us without unreasonable delay, no later than 14 days after informing us that you wish to cancel your purchase. You must pay the costs directly associated with returning the product to us. Liability for the product becomes yours at the time it is delivered.
By nature, larger products and furniture cannot be returned by ordinary post. These products must be returned with a shipping company. The price to ship such returns depends on the product(s) and quantity thereof, but they begin at about 600 DKK (about £70).
When returning a product, we ask you to ensure that the product is responsibly packaged so that it does not become damaged in shipping.
Cancelling a portion of a purchase
If you have purchased several products form us, you may return one or more of them, even if they were purchased in a single order.
Note that your shipping costs will not be reimbursed if you cancel only a portion of your purchase, unless otherwise agreed.
Refund of purchase price
If you cancel your purchase, you will be refunded the amount you paid to us. In the event that you are liable for a decrease in the value of a product, that amount will first be deducted from the purchase price.
If you exercise your right of cancellation, we will refund all payments received from you, including shipping costs (excluding, however, additional costs incurred by your own selection of a shipping method other than the least expensive standard shipping method offered), without unnecessary delay and, in any event, no later than 14 days from the date on which we received the notification of your decision to cancel this agreement. We will pay out such refunds to the same payment method you used in the original transaction, unless you have explicitly agreed to other terms.
We may withhold the refund until receiving the returned product unless you provide us with documentation of your return before that time.
If you cancel your purchase, send the product to:
ROXY KLASSIK Warehouse
Jorisvej 11, 2300 Copenhagen S
Business hours: 11 A.M. – 6 P.M. weekdays
By prior agreement, you may also cancel your purchase by giving clear notice of the same and personally dropping off the product to be returned at the above address.
The rights to cancellation and return do not apply to the following:
- In-store purchases
- Specially produced products customised for an individual customer
If you have any questions about the above terms, you can always contact us at firstname.lastname@example.org.
This document was last updated on 22/10/2019