TERMS & CONDITIONS
CVR no. 20175885
Bredgade 3, 1260 Copenhagen K
Tel. +45 33 33 90 60
Ordering & payment
You can make a purchase by clicking "Add to cart" on the product in the online shop. After gathering the items you wish to purchase, confirm your order in the shopping cart, in the top-right corner of the page. After confirming your order, we'll guide you step by step to complete your purchase. You can pay by Dankort, Visa, or MasterCard. After completing your order, you'll receive an order confirmation at the email address you provided. Then, we'll process your order.
Your card will not be charged until your products have been shipped.
All prices include VAT and other taxes, and are listed in Danish kroner unless you choose another currency, such as euros. Note that KLASSIK applies marginal VAT for second-hand goods. When you purchase items through our online shop, we cover bank and card fees for you.
Shipping & delivery
At KLASSIK, we have extensive experience with both domestic and international shipping, so we're always able to assist you in this regard. Shipping costs vary from product to product, but after placing an item in your cart, we can give you a shipping estimate for your area. These costs may change for purchases of several products, for delivery to islands without bridges, and in other conditions.
For small shipments, we use PostNord or GLS. You can expect delivery within 5 weekdays in Denmark, and within 14 days for other countries, depending on location. Note, however, that shipping times may be longer during particularly busy periods. We always ship orders as quickly as possible.
For large and heavy items, we will ship your order using a freight company. Shipping times may be as long as 2 weeks; if you need a more precise delivery estimate, feel free to contact us.
Within Denmark, we normally use Hvejsel Møbeltransport; we use a number of other companies for international shipping. Please note that the freight company will deliver your order to the kerb unless otherwise agreed.
KLASSIK assumes no responsibility for any customs duties or other fees that may be levied on products or shipments purchased from and sent by us.
If you wish to pick up a product you purchased, this can be arranged for at any of our stores. Please let us know that you wish to pick up your order, and indicate the shop at which you would like to pick it up.
Orders can be picked up at the following shops:
KLASSIK Flagship Store
Bredgade 3, 1260 Copenhagen K
Telephone: (+45) 33 33 90 60 (press 1)
ROXY KLASSIK Warehouse
Jorisvej 11, 2300 Copenhagen S
Telephone: (+45) 33 33 90 60 (press 2)
ROXY KLASSIK Shop
Godthåbsvej 20, 2000 Frederiksberg
Telephone: (+45) 33 33 90 60 (press 3)
Returns & right of cancellation
A 14-day right of cancellation applies to ordinary products purchased from our online shop. The 14-day period begins on the day you receive the product. If we receive the product in the same condition as that in which it was purchased, the full purchase amount of the items (not shipping costs) will be refunded to your account when your return is received. If the product is damaged, or appears to have been used in a manner beyond that in which a consumer would treat the product in a store, KLASSIK reserves the right to deduct an amount corresponding to the product's depreciation.
You must notify us that you wish to cancel your purchase within 14 days of receiving the product. Send your notice of cancellation to Niklas by email at firstname.lastname@example.org or use our standard cancellation form. In your message, clearly state that you wish to exercise your right of cancellation.
You cannot cancel a purchase simply by refusing delivery of the product without also informing us in advance.
If you decide to exercise your right to cancel your purchase, you must pay the return shipping costs yourself when sending the product back to us. KLASSIK reserves the right to refuse parcels sent as cash on delivery.
You must return your order to us without unreasonable delay, no later than 14 days after informing us that you wish to cancel your purchase. You must pay the costs directly associated with returning the product to us. Liability for the product becomes yours at the time it is delivered.
By nature, larger products and furniture cannot be returned by ordinary post. These products must be returned with a shipping company. The price to ship such returns depends on the product(s) and quantity thereof, but they begin at about 600 DKK (about £70).
When returning a product, we ask you to ensure that the product is responsibly packaged so that it does not become damaged in shipping.
Cancelling a portion of a purchase
If you have purchased several products form us, you may return one or more of them, even if they were purchased in a single order.
Note that your shipping costs will not be reimbursed if you cancel only a portion of your purchase, unless otherwise agreed.
Refund of purchase price
If you cancel your purchase, you will be refunded the amount you paid to us. In the event that you are liable for a decrease in the value of a product, that amount will first be deducted from the purchase price.
If you exercise your right of cancellation, we will refund all payments received from you, including shipping costs (excluding, however, additional costs incurred by your own selection of a shipping method other than the least expensive standard shipping method offered), without unnecessary delay and, in any event, no later than 14 days from the date on which we received the notification of your decision to cancel this agreement. We will pay out such refunds to the same payment method you used in the original transaction, unless you have explicitly agreed to other terms.
We may withhold the refund until receiving the returned product unless you provide us with documentation of your return before that time.
If you cancel your purchase, send the product to:
ROXY KLASSIK Warehouse
Jorisvej 11, 2300 Copenhagen S
Business hours: 11 A.M. – 6 P.M. weekdays; 10 A.M. – 4 P.M. Saturdays
By prior agreement, you may also cancel your purchase by giving clear notice of the same and personally dropping off the product to be returned at the above address.
The rights to cancellation and return do not apply to the following:
- In-store purchases
- Specially produced products customised for an individual customer
If you have any questions about the above terms, you can always contact us at email@example.com.
The provisions of the Danish Sale of Goods Act regarding defects may apply to purchased products.
As a consumer, you have a 24-month warranty when you shop with us. This means that you can have a product repaired, exchanged, refunded, or discounted, depending on your particular situation. Your warranty claim must be justified, and the defect must not be the product of improper usage of the product or other damaging behaviour.
You must make your warranty claim as soon as possible after discovering the defect in the product. Warranty claims made within two months of the discovery of a defect will always be considered timely.
If your claim is justified, we will reimburse you for any (reasonable) shipping expenses you incurred. Always return products in appropriate packaging, and remember to obtain a receipt for your shipment so that we can reimburse you for your shipping costs.
Send products to:
Jorisvej 11, 2300 Copenhagen S.
Get directions by clicking here.
When you return the product, we ask that you describe the problem in as much detail as possible. We accept neither non-delivery (pick-up only) parcels nor cash-on-delivery parcels.
In order to send items to you, we record your name, address, telephone number, and email address. This information is treated as confidential, and it is neither forwarded nor sold to third parties.
Your personal information will be recorded at KLASSIK A/S and stored for five years, after which it will be deleted.
The data controller for Klassik.dk is Klassik - Moderne Møbelkunst A/S.
As a registered person at KLASSIK A/S, you always have the right to object to this recording of data. You also have the right to insight into the recorded information pertaining to you. These rights are granted to you by the Danish Act on Processing of Personal Data. Send all queries in this regard to: firstname.lastname@example.org.
While our products may appear to be new, the majority of our assortment consists of used products.
For this reason, note that most items are unique, each in its own way. Their patina and condition may vary. Additionally, in reupholstering furniture, variations in leather and material types may occur. These variations are not errors; they simply demonstrate the genuineness of natural materials.
We can be contacted at any time at email@example.com.
If you wish to complain about a purchase, contact us at firstname.lastname@example.org. If a solution cannot be found, you can file a complaint with the relevant authority provided that the conditions for doing so have been met.
Danish Competition and Consumer Authority
If you as a consumer want to complain about your purchase, please contact email@example.com. If we do not succeed in finding a solution, you can send a complaint to Nævnenes Hus, Toldboden 2, 8800 Viborg via the Complaints Portal for Nævnenes Hus.
In order to lodge a complaint, the product or service about which you wish to complain must have cost at least DKK 1,110 and at most DKK 100,000. However, for complaints about clothes and shoes, the price must have been at least DKK 720. There is a fee for dealing with the complaint.
When you shop at an E-Mærket shop, you can have your case dealt with free of charge - regardless of the amount. Read more here (Danish).
If you live in an EU country other than Denmark, you can complain to the EU Commission's complaints portal here - http://ec.europa.eu/odr